Our soft fit flare rhinestone hoody has a nice slight heavy fit 1/2 inch cut for crop. outline text with rhinestones.  Rhinestones around hoody . Flaire pants are a comfortable fit with rhinestones througout the pants with logo print right side. THIS ITEMS IS HANDMADE ALL CLOTHING IS WASH AND COLD INSIDE HANG DRY OUT OR TAKE TO CLEANERS 

We want you to love your new items from Undeniably Noir! If you are not fully satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy to understand how we process returns, exchanges, and refunds.

Return & Exchange Eligibility

• Returns: You may return unworn, unwashed, and undamaged items within [30 days] from the date of delivery for a full refund or exchange.
• Exchanges: We offer exchanges for items of different sizes or colors. If you’d like to exchange for a different item, please return the original item and place a new order.

Please Note:

• Items must be returned in their original condition, with all tags and packaging intact.
• We do not accept returns on final sale or clearance items. These items will be clearly marked on the product page.
• For hygiene reasons, we do not accept returns on certain items like underwear, swimwear, or face masks.

How to Return or Exchange an Item

To return or exchange an item, please follow these simple steps:

• Contact Us: Email us at UndeniablyNoir@gmail.com with your order number and details of the items you wish to return or exchange. Our team will guide you through the process and provide a Return Authorization (RA) number, if needed.
• Prepare Your Return: Pack the items securely in their original packaging (if possible), along with a copy of your receipt or order confirmation. Include the RA number on the outside of the package.
• Ship Your Return: You are responsible for the return shipping cost unless the item was defective or we made an error with your order. Please use a trackable shipping service for returns.
• Wait for Confirmation: Once we receive your return, we will inspect the items and process your refund or exchange. You will receive an email confirmation once the return is completed.

Refunds

• Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned items. The refund will be issued to the original payment method.
• Shipping Costs: Original shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item, damaged product).
• Late or Missing Refunds: If you haven’t received your refund yet, first check your bank account. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at UndeniablyNoir@gmail.com.

5. Sale Items

• Only regular-priced items may be refunded. Sale items are final sale and are not eligible for returns or refunds unless the item is defective or damaged upon receipt.

Refund Method

• Refunds will be credited to your original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.
• If you used a gift card or store credit to pay, your refund will be issued in the form of a store credit.

 Shipping Costs for Returns

• Domestic Returns: You are responsible for the return shipping cost, unless the return is due to our error.
• International Returns: You are responsible for both the return shipping costs and any customs duties or taxes that may apply. Please use a trackable return service to ensure we can confirm receipt.

How to Contact Us

If you have any questions or concerns about returns, exchanges, or refunds, please contact our customer service team at: UndeniablyNoir@gmail.com.

Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.

3. Shipping Rates

Shipping rates are calculated based on the destination, size, and weight of your order. You can see the shipping cost before checkout based on your address.

Order Tracking

Once your order ships, we will send you a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

Missing or Damaged Packages

• Missing Packages: If your package is not delivered within the expected timeframe, please check the tracking information first. If the package is marked as delivered but you did not receive it, please contact us at UndeniablyNoir@gmail.com and we will investigate the issue.
• Damaged Packages: If you receive an item that is damaged, please contact us within 48 hours of receiving the package with a photo of the damage. We will resolve the issue by offering a replacement or refund.

Returns and Exchanges

• We offer a 2-3 day return and exchange policy. If you are not satisfied with your order, you can return or exchange items within this period, provided they are unused and in original condition.
• Please review our Return & Exchange Policy for more details.